FAQs

HOW DO I ORDER?

  • You may place your orders anytime online 24/7 on our website www.dasocouture.co.uk.

Where is my Order?

  • Once your order has been dispatched, we will send an email to you, which will contain tracking information and an estimated delivery date.

Has my order been received?

  • For the vast majority of returns, it takes about 2 – 5 Working Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory, and complete your refund. Once your refund has been processed, you will receive an email letting you know. Your refund will be payable with the same payment method you chose for purchase. It takes 3 to 10 Working Days for the balance to show on your account.

HOW DO I KNOW WHAT SIZE TO ORDER?

  • You can refer to our SIZE CHART for more details as well as check out our MODEL SIZES for more clarification.

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?

  • We accept all major credit cards. Unfortunately, we do not accept bank transfers or money orders.
  • When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account. You can refer to our Payment Policy for more details.

I want to return my purchase?

  • You always have the right to return your order, if you are not 100% satisfied with your purchase from Daso Couture for a full refund within 14 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging, items must have all tags attached). You can refer to our Return Policy for more details.

Can I exchange an item instead of a refund?

  • You have the option of exchanging an order instead of returning it for a refund. If you choose to exchange your order, just contact our Customer Care Team, and tell us the item code or item link, size and colour. The Customer Care Team will help you to change your items. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. Our Customer Care is more than happy to help! An exchange also requires a return of the original order within 14 days, to return an item please refer to our return policy.

Can I cancel my order?

  • To make changing or cancelling your order depends on the status of your order. At Daso Couture orders are processed as soon as it comes in, making sure you receive your items on time. Unfortunately, if your order has been processed, we would not be able to change the order`s information. However, if the order is not awaiting dispatch or dispatched, simply contact our customer service team for alteration. We cannot guarantee that your order will be changed but we will do the best we can – if your order cannot be changed, we will notify you.

Where does Daso Couture Deliver to?

  • We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland, BFPO and European countries. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. Please note, that we do not deliver to PO BOX ADDRESS.

HAS MY ORDER BEEN SHIPPED?

  • You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

Has my order been dispatched?

  • Once we dispatched your order, you will receive an email from us. If you don’t receive your order in the designated delivery period, please contact us, stating your name and order number. We will investigate any issues for you and get back to you with relevant information regarding your order.

What do I do if part of my order is missing?

  • The first step is to check your invoice to ensure the item(s) are not arriving separately. If your invoice does state that the item should be included in that specific order, please contact us stating your order number, name, product code/description, and size and quantity of the item(s) that are missing.
  • We will attempt to send out the missing item as soon as possible. If we are unable to do so, we will contact you to give you the option to either exchange or refund the value of the missing item.

MY ORDER DOES NOT LOOK LIKE THE IMAGE ON THE WEBSITE, WHY IS THAT?

  • We do our best to ensure all products on our website are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour, shape or print, this product will not be deemed faulty.